FACTORS AFFECTING THE DECISIONS OF TABUNG HAJI CUSTOMERS IN MALAYSIA TO USE ATM BANKING: AN EMPIRICAL INVESTIGATION

JOURNAL.:

Hanudin Amin

Labuan School of International Business and Finance

Universiti Malaysia Sabah

Journal of Internet Banking and Commerce, Vol 15(2)

(URL: http://www.arraydev.com/commerce/jibc/articles.htm)

Abstract

The aim of this paper is to provide a preliminary investigation of the factors that determine whether Malaysia’s Tabung Haji customers in Eastern Malaysia will use or not a new facility introduced by the institution, namely Automated Teller Machine or ATM banking. As such, this study introduces the concept Tabung Haji ATM Banking (TAB). In order to explain the factors, this paper extends the applicability of the technology acceptance model (TAM) to TAB and includes “perceived credibility (PC)”, and “perceived religiosity (PR)”, in addition to “perceived usefulness (PU)” and “perceived ease of use (PEOU)”. The results indicate that PU, PEOU, PC and PR are the key determinants to predicting the intentions to use TAB. In addition, PEOU is significantly associated with PU, which, in turn, affecting usage intention among Tabung Haji customers on TAB. This study suffers from two limitations, first is on its location of study and, second is on its limited number of measures suggested in the modified model for the study. Nevertheless, these limitations provide directions for the future study and also provide new information in a new introduced financial innovation at Tabung Haji. The results will be primarily of benefit to Tabung Haji since this study offers insights on the intentions of its customers to use TAB.

Keywords: Personal finance; Tabung Haji; Technology acceptance model; Research study; Malaysia

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SMS BANKING: EXPLAINING THE EFFECTS OF ATTITUDE, SOCIAL NORMS AND PERCEIVED SECURITY AND PRIVACY

JOURNAL.:

Hanudin Amin
Labuan School of International Business and Finance
Universiti Malaysia Sabah

T. Ramayah
School of Management
Universiti Sains Malaysia

The Electronic Journal of Information Systems in Developing Countries, Vol 41 (2010)

(URL: http://www.ejisdc.org/ojs2/index.php/ejisdc)

Abstract

This study aims to investigate the factors influencing the use of short-messaging-service (SMS) banking among Malaysian bank customers. It focuses on the relationships among attitude, subjective norm, perceived security and privacy (PSP) and intention to use SMS banking. We collected 115 valid survey responses. The data indicate that attitude, subjective norm, and PSP are influential predictors of intention to use SMS banking. Corresponding discussion and implications are included.

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OFFSHORE BANKERS' PERCEPTION ON ISLAMIC BANKING NICHE FOR LABUAN: AN ANALYSIS

JOURNAL.:

Published in the

International Journal of Commerce and Management

(Emerald Group Publishing, the UK), Vol. 19 No.4, pp.293-308

Ricardo Baba

Faculty of Business and Economics, Universiti Malaysia Sarawak

Hanudin Amin

Labuan School of International Business and Finance, Universiti Malaysia Sabah

Abstract

Purpose – The purpose of this paper is to detail the findings of a study to determine the viability of Islamic banking as a niche for the Labuan International Offshore Financial Center (IOFC). Labuan was declared an IOFC by the Malaysian Government in 1990, with the goal of developing it as a financial “supermarket” offering a wide range of offshore financial products specializing in Islamic finance.
Design/methodology/approach – The paper employs the mail survey method to ensure the anonymity of the respondents and the whole population of banks are used, which enables the researchers to ignore the problems of bias in the sampling. Data collected from the survey are analyzed using descriptive statistics, mean, standard deviation, and frequency counts.
Findings – The results of the survey indicate that Labuan offshore bankers do not have a clear notion of Islamic banking principles and practices. The results also show that most of the offshore banks do not have officers and staff who are conversant with Islamic banking. Nevertheless, conventional offshore banks are willing to train their officers in Islamic banking skills and participate in future Islamic deals. The findings also indicate that Islamic banking is a viable niche for the Labuan IOFC. However, the results also show that Labuan does not have competitive advantages over Bahrain and London, currently the leading Islamic finance centers in the world.
Research limitations/implications – There are three major limitations of this paper. These limitations are further explained in the conclusion's part.
Practical implications – There are three major implications of these findings. First, the authorities ought to enhance the knowledge and expertise of the conventional offshore bankers by facilitating training in Islamic banking skills. Acquisition of such knowledge and skills would encourage them to participate in future Islamic banking deals. Second, the industry and the authorities responsible for the IOFC have to be both innovative and creative. In order to convince conventional offshore bankers that Islamic banking is a viable alternative to conventional banking the products and services offered must be seen as value added. A creative tax regime should have a substantial impact in terms of increased profit margin or reduced cost on the part of the offshore banks. Third, improving the physical infrastructure and overcoming the geographical location disadvantage of Labuan should become the priority of the authorities overseeing the development of Labuan as an IOFC.
Originality/value – The paper provides fresh results on the viability of Islamic banking operations in Labuan IOFC.
Article Type: Research paper
Keyword(s): Islam; Malaysia; Perception; International banks.